Terms and Conditions

GENERAL PROVISIONS

The dreamairy.pl online store is operated by Joanna Wójtowicz conducting business under the name Firma Produkcyjno-Handlowo-Usługowa “MULTI” Joanna Wójtowicz, Jasionka 835C, 36-002 Jasionka, NIP: 8652215742, REGON: 180445490, e-mail address: sklep@dreamairy.pl.

These Terms and Conditions of the online store define the rules for making purchases at the dreamairy.pl online store, and in particular the rules and procedure for concluding distance sales contracts through the Store, as well as the procedure for the Consumer’s withdrawal from the contract.

With regard to Services provided by electronic means, these Terms and Conditions constitute the regulations referred to in Art. 9 of the Act on the Provision of Electronic Services of 18 July 2002 (consolidated text: Journal of Laws of 2020, item 344, as amended).

The Terms and Conditions are addressed to all Customers of the Store. All Customers are required to read the provisions of the Terms and Conditions before making a purchase.

Each Customer is obliged to comply with the provisions of the Terms and Conditions. Sales are made on the basis of the version of the Terms and Conditions in force at the time the order is placed.

Each Customer may review the Terms and Conditions at any time by clicking on the “Terms and Conditions and Privacy Policy” hyperlink on the dreamairy.pl Store website. The Terms and Conditions can be downloaded and printed at any time.

All information contained on the dreamairy.pl Store website relating to products (including prices) does not constitute an offer within the meaning of Art. 66 of the Civil Code of 23 April 1964 (consolidated text: Journal of Laws of 2019, item 1145, as amended), but an invitation to conclude a contract within the meaning of Art. 71 of the Civil Code of 23 April 1964 (consolidated text: Journal of Laws of 2019, item 1145, as amended). By submitting the Order Form, the Customer makes an offer to purchase the indicated Service at the price and under the conditions specified in the description.

DEFINITIONS

Terms and Conditions — this set of regulations governing the rules for using the Store’s Services by Customers.

Consumer — a natural person concluding a civil law contract through the Store, not directly related to their business or professional activity.

Customer — a natural person (including a Consumer) who is at least 13 years of age (provided they have obtained the consent of their legal representative), a legal person, and an organizational unit that is not a legal person but has been granted legal capacity under special provisions, who uses the Services provided by the Store.

Order Form — a Service available on the Store’s website through which the Customer can make a purchase, in particular by adding Services to the Cart and specifying certain conditions of the Sales Agreement, including the method of delivery and payment.

Cart — an element of the Store in which the Services selected by the Customer are displayed and in which the Customer can set and modify the Order details, including the quantity of Products being purchased.

Store — the online service belonging to the Seller, available at the domain: dreamairy.pl, through which the Customer can purchase Services from the Seller.

Seller — Joanna Wójtowicz conducting business under the name Firma Produkcyjno-Handlowo-Usługowa “MULTI” Joanna Wójtowicz, Jasionka 835C, 36-002 Jasionka, NIP: 8652215742, REGON: 180445490, e-mail address: sklep@dreamairy.pl.

Service — a non-production business activity provided without the simultaneous presence of the Seller and the Customer (at a distance), through the transmission of data at the individual request of the Customer, sent and received using devices for the electronic processing, including digital compression, and storage of data, which is entirely transmitted, received, or broadcast via a telecommunications network within the meaning of the Act of 16 July 2004 — Telecommunications Law (consolidated text: Journal of Laws of 2019, item 2460, as amended).

Sales Agreement — a distance contract for the sale of Services concluded by the Customer through the Store, usually via the Order Form.

ACCEPTANCE AND PROCESSING OF ORDERS

A condition for using the Store is reading and accepting these Terms and Conditions. By placing an order, the Customer accepts the content of the Terms and Conditions.

Orders from Customers are accepted via the submitted Order Form, placed through the website: dreamairy.pl, 7 days a week, 24 hours a day.

An order for Services is placed by selecting the Services the Customer is interested in, clicking the “ADD TO CART” button located next to the Service description, and then, from the “CART” tab in the Store, completing the Order Form, including selecting the method of delivery and payment or choosing the cash on delivery option if available for the Service, and then clicking to confirm the purchase.

After placing an order, the Customer receives a confirmation of the submitted order to the e-mail address provided in the Order Form.

After the Customer receives confirmation of the acceptance of the offer, the Seller begins processing the order, whereby:

• in the case of an order paid on delivery — processing begins no later than the next business day after confirmation by the Seller.
• in the case of an order paid by traditional bank transfer — processing begins after the payment for the submitted order has been credited to the Store’s bank account.

Orders placed in the Store are processed 24 hours a day, regardless of the day of the week.

The Customer will receive a message confirming that the order has been accepted for processing, which is understood as the Seller’s declaration of acceptance of the offer. Upon receipt of this message by the Customer, the Sales Agreement is concluded.

A VAT receipt is issued for each order. Upon the Customer’s request, a VAT invoice will also be sent.

The available means of communication between the Customer and the Store is: e-mail — sklep@dreamairy.pl.

The price stated in the order constitutes the total amount the Customer is obliged to pay (gross price). It includes applicable tax. The cost of delivery is not included in the price, as it depends on the delivery method chosen by the Customer.

The Seller reserves the right to change the prices listed in the Store, introduce new Services for sale, run and cancel promotional campaigns, or make changes to them, in accordance with applicable law.

If the Consumer is required to make a payment exceeding the agreed price described in the preceding paragraph, the Store will immediately inform the Customer of this fact, explaining the reason for the price difference. The Customer will only be charged additional costs upon obtaining the Customer’s explicit consent.

PAYMENT PROCESSING

The following payment methods are available within the Store:

• PayU.

RIGHT OF WITHDRAWAL

In accordance with the Act on Consumer Rights of 30 May 2014 (consolidated text: Journal of Laws of 2020, item 287, as amended), the Consumer may withdraw from the contract for the sale of Services purchased in the Store, without giving any reason, by submitting an appropriate written statement within 14 days from the date of receipt of the Service. It is sufficient for the Consumer to send the statement before the expiry of this period.

The Consumer may withdraw from the contract by submitting a statement of withdrawal to the Seller. A template statement is attached as Annex No. 1 to these Terms and Conditions.

The statement of withdrawal from the contract must be sent to the following e-mail address: sklep@dreamairy.pl.

The Seller will, within 14 days of receiving the statement of withdrawal from the contract, refund the Consumer all payments made by them.

The Seller will make the refund using the same payment method used by the Consumer.

The right to withdraw from the Sales Agreement does not apply to the Consumer in respect of a contract:

• the subject of which is a non-prefabricated item produced according to the Consumer’s specifications or serving to meet their individual needs;
• the subject of which is an item that deteriorates quickly or has a short shelf life;
• the subject of which is an item delivered in sealed packaging which, after opening, cannot be returned for health protection or hygiene reasons, if the packaging was opened after delivery;
• the subject of which are items which, after delivery, due to their nature, become inseparably connected with other items;
• the subject of which are audio or visual recordings or computer software delivered in sealed packaging, if the packaging was opened after delivery;
• for the supply of newspapers, periodicals, or magazines, with the exception of subscription contracts;
• where the price or remuneration depends on fluctuations in the financial market beyond the trader’s control, which may occur before the withdrawal period expires;
• for the supply of digital content not stored on a tangible medium, if the performance of the service began with the Consumer’s explicit consent before the expiry of the withdrawal period and after the trader informed them of the loss of the right to withdraw;

The right to withdraw from a distance contract does not apply to any entity other than a Consumer.

OUT-OF-COURT DISPUTE RESOLUTION

In the event that the complaint procedure does not produce the result expected by the Consumer, the Consumer may use, among other things:

• Mediation conducted by the competent regional Provincial Inspectorate of Trade Inspection, to which a request for mediation should be submitted. In principle, the proceedings are free of charge. A list of Inspectorates is available at the relevant address.
• Assistance from the competent regional permanent consumer arbitration court operating at the Provincial Inspectorate of Trade Inspection, to which an application for the case to be heard before the arbitration court should be submitted. In principle, the proceedings are free of charge. A list of courts is available at the relevant address.
• Free assistance from a municipal or county consumer ombudsman.
• The online ODR platform available at: http://ec.europa.eu/consumers/odr/.

SHIPPING

The Seller reserves the right to verify orders placed by the Customer by phone or e-mail. If it is not possible to verify the order using the data entered by the Customer during the ordering process, the Seller reserves the right to refuse to fulfill such an order.

An order becomes binding at the moment the Seller’s confirmation of the order is received at the e-mail address provided in the registration form.

The Seller reserves the right to cancel an order if it cannot be fulfilled or for other independent reasons.

FINAL PROVISIONS

The Terms and Conditions define the rules for the conclusion and performance of the Sales Agreement for Services available on the Store’s website.

The Sales Agreement is concluded between the Customer and the Seller.

The Terms and Conditions are available to all Customers in electronic form on the dreamairy.pl Store website.

In order to use the Store’s Services, it is necessary to have devices enabling access to the internet and a web browser capable of displaying web pages, as well as to provide an e-mail address to enable the sending of information regarding order fulfillment.

All persons, including Customers, are prohibited from posting unlawful content on the Store’s website.

In matters not regulated by these Terms and Conditions, the relevant provisions of generally applicable law shall apply.

The Terms and Conditions do not exclude or limit any rights of the Customer who is a Consumer, to which they are entitled under mandatory provisions of law. In the event of a conflict between the provisions of the Terms and Conditions and mandatory provisions of law granting rights to consumers, those provisions shall take precedence.

Should any provision of these Terms and Conditions be or become invalid or ineffective, the validity of the remaining provisions of the Terms and Conditions shall remain unaffected. In such a case, the Parties shall replace the invalid or ineffective provision with another that most faithfully reflects the intended commercial purpose. This applies accordingly to any potential gaps in the Terms and Conditions.